Jack Ma and Charlie Rose Gateway

Stop Wasting Time

I am very optimistic
when people start to worry
that is the opportunity is

I think
great innovations
great companies
always happening
in the tough time

lives like the music
you have up
you have down
you have a low
shot notes

and I like american movie
life is like a box chocolate
you never know
what you’re gonna get, right

so I’m exited about future
people always worry
that’s you know
I love the young kids
sitting there
and talking about
the dream
the hopes
because if they have the hope
we have the hope
that’s what I believe

my investor do nothing
after 10 years
they invested us
they still don’t know
what I am doing

honestly people say
why are you jack
you have look such so many
great investor

you are
they are great
because they believe
jack ma can do something
but what exactly doing
they probably don’t understand

but we have to know
we know the only thing
I tell you guys
for the first three years
we do not have even
one dollar revenue
from our business

but why
it keeps a going a head
going forward
because I received
a lots of email of thanks
from the customers
they say
this is such a great thing
if you can keep doing that
we cannot pay you
but this thing helped us
if you keep on helping us
one day you will successful
and I believe this

and I choose the way
working for myself
but working for myself
that means working for the society

if you really want
to work with yourself
think about the others
the day
DT time
making sure
you help others
because only when
the other people successful
when the other people happy
you’ll be successfull
you will be happy

the money people give me
the money I have
it’s not my money
this is the money
people trust to me
that’s the trust of people
on me
so I should take
the most of responsibility
for all the money I invest
and I still have
a big passion for future
because it’s not about
how much money you will make
how much life you can change
how many things you can do
that improve
you know
because of our mission
of doing alibaba is
helping small business
doing business easier
and we only help
the chinese small business
there are so many korean
small business
there’s so many
you know
afganistan is small business
so many philipines
so I think there are
a lot of things
I cannot do myself
we want to make the internet
can help this small business

why you are enterpreneur?
why you want to be the entepreneur?
because being enterpreneur
you have to do the thing
before the other people do
you have wake up
before the other people wake up
you have to be more brave
than the others

25 years old
don’t worry
any mistake it that income
is a wonderful reveneu for you
so I tell myself
and told my young people

before 20 years old
be good student
way do entepreneur
just to learn some experience

before 30 years old
follow somebody
go to small company
normally in a big company
it is good to learn processing
you are part of a big machine
when go to small company
you learn the passion
you learn the dream
you learn how to do
a lot of thing one time
so before 30 years old
it’s not which company you go
is which boss you follow
it’s very important
a good boss
teach you differntly

and from 30 to 40 years old
you have to think very clear
were you working for your self
if you really want to be entepreneur

when you 40 to 50 years old
you have to do all the things
that you are good at
don’t try to drop in to new area
it’s too late
you may be successfull
but the rate of dyeing is too big
so 40 to 50 think about
how can focus on things
that you are good at

but when have 50 to 60 years old
work for the young people
because young people
can do better than you
so rely on them
invest on them
making sure they’re good

so when you over 60 years old
spend time for yourself
on the beach sunshine
it’s too late
for you to change normally

but this is my the advise to the young people
25 years old
make enough mistakes
don’t worry
you fall
you stand up
you fall
you stand up
enjoy it
I mean 25 years old
enjoy the show
enjoy the show

first
is not easy
to attract investment
for any starup
my cfo joseph chay and I
went to silicon valley
for te first time 1999 to year 2000
we talk to over 30 or 40 venture capitals
everybody say no
forget it

so we gather usd 50,000
from 18 founder
we started
and the very important of thing
is that you always have
to prepare at least one year money
before you go on the road
I agree that
everybody so difficult
to convince your wife
your parents
and your girlfriend
to do that

but if you can
convince in somebody
for the first round money

no matter
how big the vision is
you have to start
from the small things
easy
secure
start to move
the first to move
have to be a little bit secure

always pick up some easy things
and try to convincing those people
who trust you
to raise the money first
remember one things
that the secret the sauce

always raise money
when you have money, right
when you don’t have money
you are in trouble

don’t go out to raise money
so when you have the money
start to think about
how can I raise the money
because the winter is come
how always think about
prepare for the winers
so my philosophy is
repair the roof
while it is sunshine
when in the rain
don’t move
keep it, right

so that is
the first round of money
the bank could not a give you
but it’s okay
raise little of money
prove it
lit more
prove it
little more
that everybody
goes like that

well nobody can guarantee
nobody can guarantee
will be successfull, right
so I think
the only think
that can guarantee our success
is keep the passion
believing in the future
keep on investing the young people
and keep on the mission
that helping others
to execute
if we keep on that
we have the changce
to be successfull

if we think
wow we are rich enough
let’s enjoy the life
and I we never work, right

and now we’re getting mre competitor
all the guys
enterpreneur
if you do business
you will always have a competition
don’t worry about the competition
because your competitors
also worry about you, right
do don’t worry
competition is very important
the fun part of the game
in the business
so the competitors
will never kill you
you will kill yourself
by not serving customer better
so if you ask me
what can make alibaba go longer
I want make you guys
young people
join company like alibaba
open shop on alibaba
on taobo group
and then we keep it
and we help you
you help us
that’s it’s about
helping each other
and then you will be successful
that’s what I believe

a lot of MBA
only want to join big companies
big big manager
startup MBA is good

I sent
but unfortunatately
a lot of MBA
do not train entepreneurship
I send a lot of young
wonderful young people to go to MBA
they were very smart
before they go to MBA
but they came back
they suddnetly
they think like like
you know
structure guy
this is not good

so I told my people
forget about
what you learn in MBA
use it instinct
and making sure that
everything you do
is to
the need of the customer
and I think is good for MBA
to be in the startup
and to raise the money
the most of the times
the venture capitals
to give you the money
not only because of
the business plan
because of the team
you have
who working together with you
and who are these people
what’s their experience
what’s your record

I think raising the moeny
is not that difficult today
trust to me
it’s much there
too much money here
because people got crazy
the money
they must to
everybody
everywhere
the money
but the thing is
you have
a good team
good dream
relax the plan
and good record
when you have that
I bet you’ll get the money
don’t worry about the moeny
moeny follow the people
people should follow the dreams
and the dreams should follow
the execution, capability
when that thing happens
the money will come

and the day when I work
I’m going to write a book
which I don’t know when
I can write it
but the book
I want to write about
is alibaba 1001 mistakes

so many mistakes we have
and this is the best assets
we have
so don’t worry about
you will make mistake
don’t worry about that
just go ahead
if you you have the dream

Believe in yourself, believe in doing business in China

 

Jack Ma addresses the Inaugural SA Investment Summit Dinner

is I can view
that his a man
smile with determination
he listened
we talked about ecommerce
we talked about mobile payment
we talked about cloud computing
he was so interested
he say
hi jack
please come back in 2 months
I would say in 2 months
I fly all the way here
go back and fly again
is a please
there is a big event
invest in south africa

you gotta come
and he said
I go to see you first
and then you come back
and I say okay
I do not know
he would go to beijing
join the china africa conference
and it was so busy
I know he’s very busy
he squeezed the time
form beijing to my city
for 2 hours coming
he kept it promise
and he said
jack
now
I came
you go

and there
is a alright
and we met last month, right
in the united nation
in the building
we were in the
united nation conference
and we met
when he was the elevator gate
he said
jack
don’t forget that

so it’s great
that give me the opportunity
to come back
join this a great conference

and I said
so your president is a man
smiles with determination
he keeps the promise
he said
come
and to keep the promise
is any entrepreneurs
number-one priority
you have
if you promise
you keep
and I come

I was born
in a normal family
I would not say
very poor
but it’s a poor family
I did not study very well
I failed exams again again
in the primary school
middle school
and everybody felt
you know
you are hopeless for
and then when I graduated
from high school
I tried to join
you know
to study
in the university
first year a failed
second year a failed
and then started looking for jobs
I apply a lot of jobs
did not workout
and I tried to a third time
during the pass examination
and went to the teacher’s college
and after 4 years
I hate to be a teacher
because no man want to be teaching
in china
they think teachers
is you know
so I said
now
I will really
I would loved looking for jobs
in the other field
well
in old my early days
I applied jobs for at least
more than 30 times
all rejected
none of them
even got one chance
I apply jobs one day
for kfc kentucky fried chicken
24 people went
23 people accepted
I was the only guy

in 5 people together classmates
we went for a jobs
as a policemen
4 people accepted
I was the only one reject

and I applied for job together
with my cousin to work
in the hotel as a guy
in a serve in the hotel
my cousin is accepted
I was rejected

so I came back
and my mother
look at me
and say
oh
so
and I told myself
my lucky not arrived
someday
something
is waiting for me
but not today

and then when I started alibaba
1994
at the end of the year
I got an opportunities to went to usa
I discovered internet
I think
this is something very interesting
because if it’s a network
around the world
and this this would be something
might change the world
so I came back to china
and I started my company

and was so difficult
because chine was not even
connect to internet yet
1994
was terrible experience
I work myself
I join venture
with the other people
and then did not work
for 3-4 years
and then 1999
I started alibaba

I invited the 18 friends
most of my students
came to my home
I made speech for 2 hours
I believe this thing
is going to be big
in the future ecommerce

and everybody said
ecommerce in china hopeless
because no payment
no logistic
china internet speed
is so slow at that time
there’s no mobile phone
no payment
no credit card system
is nothing

and I believe it
in the future internet
is gonna change china

if we started
and continue to work hard
we have the chance

so 18 people im my apartment
we decided
that one day
we’ll make a company
that would be top 10 companies
in the world

we gather money
it was so difficult
but 19 years
we never give up our dream
we believe
that we should using internet
to help small business
while at that time
most of the business
ecommerce company in america
helping big companies

we think we should help
a small business
they think
jack you’re crazy
small business don’t have money
how could you help people
who don’t have money

and I say
let’s help them to make money
when they make money
we will make money

and america at that time
they say ecommerce
should helping people
to save the cost

I say
we should not help
his small business
to save the cost
because small business know
how to save the cost
they want to know
how to make the money

so we do the opposite
most of the america ecommerce
the big company save the cost

we say help the small business
help them to make money
how to help them make money
we help them to sell online

a lot of small business
they don’t have money
to go the trade shows
they don’t have the money
to attend all the negotiation
or all the big business forum

so we help them to promote
on the internet
that is the way

so for 19 years
it was so difficult
there is no payment
we build up the payment
there’s no logistic
that’s build the logistic
there’s no creating system
as build logistic system
and after 19 years
we came today

never give up
if you have dream
don’t give up
a lot of people
only talk dreams
but they don’t
make dreams in reality
a lot of young people
have great ideas in the evening
but in the when they wake up
they do the same thing

the most important
is not only dreaming
but making sure
making the dream realistic

and don’t fight
don’t think
anything you do
you will succeed tomorrow
or next year

for people like us
we don’t have money
we don’t have reach uncle
or powerful father

the only thing
we compete with the other
is our vision

we believe 10 years later
this what happen
and we get the team
started to do
that’s the way

well
first
I think
there are a lof of things
talking about artificial intelligence
and robot
and IOT
and people scare
and start to worry

let me tell you
don’t worry about it
young people don’t worry
when you start to worry
you’re getting old, right

don’t worry
people say
ahh
artificial intelligence
is gonna replace people

trust to me
human beings are always
smarted and wiser than
the machines

the first the technology revolution
when the train comes
people say
ahh is gonna replace jobs
a lot of people hate it
but train create more jobs

people got disappointed
because is stronger
machine is always
going to be stronger
than you are

that’s way
we design machines
people believe that
machine one day
will be smart than human being

I tell you
don’t worry about it
machine will be
smarter than you are

computers they never forget
they calculate faster
and they never get angry
and upset
they don’t need to sleep
so don’t worry
they’re smarter
but human being were waiser

machine only have chips
human beings have heart

so you should have confidence
but how people should do it
I think very important
for any countries

let’s think about one thing
for country
if you want to develop
there are 3 basic thing
very important

the first is education
it’s always good
invest in education
and investing education
investing people
is the best investment
in the whole world

and second thing
is
trust
and build
as support entrepreneur
make entrepreneur the heroes
not making those
game players the heroes

we have to sure
that is entrepreneurs
that they were using technology
education go

and the top is
transparent
efficient
government

so efficient
government
entrepreneurs
and education

for caching the opportunity
of IOT artificial intelligence
very important is education system

the thing I worry about
not only china usa the whole world
the third
the four technology coming
is very scary

the first technology revolution
release the power of human being
the machine

the second technology revolution
release the distance
the cars
the trains

now this technology revolution
release the human brain

so it’s gone be
it’s mentally
fundamentally change the human lives

but the thing
the education system
the things we teach our kids
the way we teach our the kids
in the past 200 years
for the industry revolution

when the digital time came
the thing we teach our kids
will be replaced by machines
machine will do better

we have to change
the education system
have to change the things
we teach the kids
that they can do better
than machines
they can more creative
more innovative
more constructive
that machine can never
have a chance
to replace them
that is something
is opportunity
for every country

and please any country
please pay attention
to the following
pay attention to those people
who below 30 years old
they are the internet generation

please pay attention
to those company
have less than 30 employees
because these small companies

this technology revolution
is big challenge
for big companies
it’s great opportunity
for small companies

small is gonna be beautiful
and small is gonna be powerful

and please pay special attention
to the next the 30 years
next the 30 years is gonna be
Z big challenge
it’s also gonna be
z biz biggest opportunity

most people will complain
but those people
whose solve
the problems of complaint
these people will successful

let those people complain
you should solve the problem
that’s my view.

I was
I came to africa
last years
my first trip

I visit four countries
and this year
for another four countries

I see so many great
entrepreneurs here

for entrepreneur
first role
have the dream
he has believe the feature

and entrepreneur second role
never complain
very important
they are always optimistic

third entrepreneur always
team up with the others
nobody can succeed
if you don’t have a team

when I invest a company
I will see the entrepreneur
the founder
he’s crazy normally
or he looks silly
crazy
or stupid

a lot entrepreneurs
they sound crazy
they sound silly
they doing things
that normally people
don’t believe

I say entrepreneur
we believe
we see

most people
seeing is believing

so look at this guy
whether he has good IQ EQ

you know
if you want be successful
you should have good EQ
that is from your heart
people with good EQ
easy to make friends
people give him a chance

but people with IQ
good IQ
they lose very slowly

we see a lot of people
easier to succeed
because people
give them opportunity

he lose very quickly
because you have terrible IQ

so when IQ leek both good
these people easy to succeed

but if you want
if you see
with be big succeed
success
that means
he needs LQ
the Q of love

he care for the others
he care for the future
so when you have to see
the person
with IQ EQ and LQ
you know something interesting
and the you see
whether there is group of people
surrounding him
there are is crazy as him
respect him, right
normally you will find this guys
and the very important
this is my way

I believe customer one
employee number two
shareholder number three

it’s the customer that happy
they employee will happy
shareholder will be happy

a lot of american companies
they make it
shareholder number one
this is no good

so this is something
I would judge an entrepreneur
and when I come to africa
I see so many young people

in africa
I found
much few people complaining
today the whole world
everywhere
any placae you go
people complaining

africa you see
so many young people
they energize
they always have
a beautiful future
they also have
a beautiful dreams
they also fight

I invited close to 70
young entrepreneurs
to hangzhou my headquarter
and I share with them
what we did in the past 19 years

ohh they all rushed back to africa
with energize
with dreams

so I think
africa it’s a continent
with entrepreneurs

this is why I continue to come
I love that

we are
real entrepreneur
or bad entrepreneur
or false fake entrepreneurs
we can tell
because we are same animals
that’s why I can see
wolf and dog looks a like
a wolf knows that is a dog

the tough
the period for
any entrepreneur is
the first 3 years

congratulation
you already passed the 3 yeas

a lot of people say jack
you and your team
and a great
there are so many successful stories
you achieved that much

and I said this is
what I always shows entrepreneurs
as entrepreneur

don’t learn from those people
those successful stories
I hate successful stories

you should learn
from those stories
that’s mistakes
setbacks the other people make
spend the time on that

because success
there are a lot of things
there are secret things
even though people
they don’t know
what the thing
that make them succeed
but all the people who fail
they have the same mistakes

one day there are
lot of book about alibaba
a lot of books about me
but there is one day
I want to write
a book alibaba 1001 mistakes

we made so many mistakes
but will quickly learn
from the mistakes

it’s so difficult
but I know my competitors
even worse than I am

and I always tell myself
if I cannot survive
nobody can survive

because we work out
we believe
but of course it’s not easy

when you become
when you decide
to be entrepreneur
don’t be scared of competition
don’t be scared of failure
failure
mistakes
competition
is always follow you
and beside you
that is the fun part
of the business

you have to be optimistic
when the team are upset
you have to motivate them
you know motivate them

when the team is motivated
you should upset them

when everybody believe the future
you say
well there is the problem
where everybody see the problem
is tell them
that’s the opportunity

there is the job
is the CEO and founder

venture capitals
are very important for startups

when I started alibaba
we raised USD 5,000
and later USD 20,000
fortunately or unfortunately
even alibaba live for 5-10 years
most of venture capitals
that invested in us
they don’t understand
our business model
they just to believing trust us

because as entrepreneur
they change a lot
because the market to change

I remember the first
the time
I tried to raise money
I went to silicon valley
tried to raise money

I was rejected by
all venture capital
because they want to me
giving me said
jack
give me a business plan

I said
I don’t have business plan
they say
go make one
I said
I don’t know
how to make’ll
I just to think ecommerce
it’s long way

they said look at the other
they have such a thick
business plan

I say
sir
if I have a thick business plan
for you
I’m lying
I’m cheating you

keep changing
keep changing
keep serve your customer better
keep the team motivated
that’s my plan

and I don’t know
what kind of mistakes all
we have

so most of them venture capitals
they love to replace a CEO
they say ahh
this is a terrible company
let’s changes CEO

may be the head is not a good
bu if you change your head
the whole body dad

the day you invest
you should work with them
trust them
support them
even change an arm
the arm may not be strong
but if you change
and artificial arm
is not that flexible

so venture capitals
they are the uncle of the company
but the founder is the father
a mother of the company

uncle should giving
the money to buy the milk
but you should not be the father
it should not replace father

so this is my advise
to venture capitals

and I think to make
the entrepreneur’s hero
those people after thousands
or hundreds mistakes
they never give up
they succeed
they survived
they take care of the customers
they take care of their employee
and they respect the shareholders
those people should be the heroes

jack ma is not hero
people make me the hero
is not me make the company
is we the team make the company
is 19 years we don’t give up
is the 1001 mistakes
that make alibaba succeed

but this world
we need a heroes
those heroes are keeps on doing
though things
and never give up

that is what I think
is the spirit
don’t give up
be optimistic
and have dreams
believe the future
work with the team
and get things done today
that’s the thing we need

well
among the 18
I’m one of the 18 founders
most of them is my students
and some of the friends
are we’re have been working together
since 19
some of them
we working together 1995
and they believe that
the things I’m talking about
make sense

is not the money that
I checked them

we start the 18 founders
what in my apartment
I made a speech for 2 hours
we took the video
today sometimes show the video
and the video shows the 17 people
look at me like a puzzle
this guy is crazy
I mean

but you know
what we can do
because none of them
the 18 founders today
they say
wow you are genius
none of us are genius
because we can’t
found the jobs at the other places
so we gather together

this is honestly
I am not genius
if can you call up person
rejected by so many chance genius?

I am not good of schooling
I am not academic
and none of us
IT founder were genius

but we know
if we work together
if we started
then after my speech

we said
let’s get the money
so I said

please everybody
put your money on the table
leave the
ten months
pay up
food
money
yourself
put your money
I don’t want

rule number one
don’t borrow money
for your parents
because we may fail
if you borrow
from your parent’s passion
I don’t want your parent
come to me
and don’t borrow money
from friends
it’s your money

so we gathered USD 50,000
from 18 people
and I said we hope
this money can last for 10 months

within 10 months
your work hard
I try go to raise money
if we cannot raise the money
we’re looking job together

so we do not know
that is USD50,000 only last
for 3-4 months
we all of run on money

but a lot of venture capital
rejected us
we rejected among
that’s capitals too
because we don’t think
they have the same vision
as we believe

so it’s not
about the money
I attract those people

is the vision
is the dreams
is the trust

we fight a lot
we poro a lot
we never agree on something
for the early days

but we get
through the fights
through the poros
we start to have friendships

and the we raise the money
when we raise the money
we start to make mistakes

when you have money
you start to make
when you have a lot of money
your capability
is not that strong
money a lot
you were easily
to make a lot of mistakes
so this is how we did

and let me tell you
one thing
you’ll be interested in
2007 where alibaba b2b IPO
in nasdaq in hongkong stock exchange

we are list three
oh well
by the way
my stock percentage is close
to 50-60%
but my venture capitals
dont’ want give the options
to the team

I’m believer that
you have to grow together
share together
with the your colleagues

so now my percent my ownership
of the company like 6%
I give all my shares to the people

so year 20017
when we IPO
we a like three three-four hundred people
become millionaire

so gather together
I may I ask them question right
everybody know after 8 years
you all succeed

tel me!
are they because we are hard-working?
a lot of people are hardworking
than we are
do yo think here genius or they’re smart?
none of the smart because
here 2001-2002
we try to hire people
nobody wants to join a company
internet company
or company strange name alibaba

those people if they are
not that stupid or disabled
they all joined alibaba

it is true
and then
when we start to go better
many headhunting company
start to steal our people

those people believe they’re smart
those smart people
all headhunted

we people
nobody come to headhunt us
we think
we have to stay this company
so after years we become succeed

we go through all the tough days
now we got our got muscles
we got to determine heart
we know only make customer happy
will be happy

so this is
how we develop
through though days
is not we got a lot of talents
and then we grow

we get people
with believing the dreams
optimistic
we train them hard
we work hard
we go through the tough days
we with tears, the cries and smiles
we come today.

I think is very very important
for government to be e-government
very interesting

today mobile phone is everywhere
we are entering into new world
that is called
digital world
data world

if all the people received
information faster
reactive faster
received information faster
than government
the government is being troubled

in government is normally
is the brain of the country
if the brain is not equipped by
the data technology
and all the fingers
and feed that equipped
that’s go be no good

this is what I am trying to
convincing all the government
in china province government
please
make government
to be e-government

and I think
when you e-government
is more efficient
you really know
because if we want
to serve the people
you have to know
who are the people
what the people need
and the data will prove that

and I think
this is what I had a great
discussion with president

I think
his very enthusiastic
and embracing
this technology revolution

we talked
in his home
first trip
we talked in hangzhou
we talked this afternoon

and I think
for our company
with technology
we have today
we have close to 30,000
scientists engineers
we developed the technology
our mission is
empower small business
young people
woman

but these days
just these years
we realized

we have to making sure
the government
are also digitalized

because when the government
is digitalized
they can serve
the people better
and efficient
and cost effective

and I will be very happy
to join the force together
to improve

we have a smart city
where we’re gonna have
a smart government

and I’m sure
with determined president
and he will lead this country

because of all the money
I heard today
ohh that’s great
but we need entrepreneurs

make the entrepreneurs
they can make money efficiently
they can get result done

and we also sure
that with the equipment
and the data period

this government is going to
server the people better

Develop Your Winning Mindset

0:23
many years ago
I want to change the world
now I think
if want change the world
we change ourselves
change ourselves
more important and easier
than change the world

Never give up
Today is hard
tomorrow will be worse
but the day after tomorrow
will be sunshine

I don’t have reach father
not from
you know
well-educated
I said
I tried times for university
all failed
I applied for Harvard for ten times
all failed
they don’t want to see me

and I
I think that is a normal life,right
and I believe that it was so
difficult at that time
I was so frustrated

but I believe that something
something is waiting for me there
and I have to work hard
to prove myself
so that was the tough experience

no body believe
that I could be successful
because everybody say what this guy
thinks differently
thinks crazily
you know he think
about something never worked

that is that the history
that’s their think

and now after 15 16 years
we have a lot of
we have Alibaba group
we have timo group
we have taobao group
we have ali pay

and people say
how you make it?
why this make it?
why people cannot find opportunities?
you can find opportunities

and I think people same here today

Jack, where is the opportunity?
I don’t have a job
I don’t have this
I don’t have that

and then we think about this
START TO DO IT

I saw a lot of people
young people
have fantastic ideas every evening
but in the morning
they go to the office same again

make the move
make the action

to everybody
to any person
tomorrow is new

well
I said
if if something
everybody believed it
everybody love it
forget about
that’s not your opportunity

because when everybody agrees
why this opportunities should be yours?

because a lot of people
don’t agree with it
and you think
this is good
think carefully
and find a group of people
working together

I’m making sure
the people working with you together
believe the dream

whether investors believe it this or not
whether your friends believe it or not
whether your parents believe it or not
that’s not important

you believe it
your team believe it
and work day and night on this
that’s what the things happens

don’t complaint

let the other people complaint
those people complaint
those people whose failed

and do not always say
well I don’t have

think about
how you can make things difference?
you see your own brain to think

and believe one think
these is also another last advise
I want give you

we have to work very hard, right?
either work to the others or work for yourself

and I choose the way
work for myself

but if you really want to work with yourself
think about the others.

I say
I consider myself an artist
it’s like orchestra symphony
that’s it some other
just to paint
in alone
and I do
I think Alibaba.com to me
is a piece of art
but it’s not done by me
by thirty four thousand people
together with millions of users
so it’s the art
is something never can
nobody can copy
is something that
to anything to making sure
the users are happy

so it’s it’s not a making money
if you think about making money
oh I would say is too boring
sometimes when you
make only think
about making money

I would give you 3 tips
what I would giving you
and I think about it.

first
as a small business
try to learn as many mistakes
as possible from the others
don’t learn from the successful stories

it’s so did
an MBA teaches successful cases
but we should learned failure stories
why people failed?
because a lot of people fail
they have same reason
if you know how to why people fail
and you learn that
you make progress

second
always do not learn
from bill gates and jack ma
learn from the people
next door neighbor
he does the same thing
but he does much better
why is that?

When I was 10 15 years ago
I always oh my god
bill gates so good
and the more I read about
and more disappointed
and how can I be there?
and then I say okay
this guy do the same thing
why he can do better, right?
so that improve that

third
I agree
absolutely agree with ken
that anybody my philosophy is
repair the roof
why it is still sunshine?

when company is good
change the company
when the company in trouble
be careful
don’t move
making sure
that waiting for
the terrible
they go out

just like if the storm comes
don’t go up and prepare the root
you will be destroyed

so that’s every time
that I view something good
when my people say
our team say
wow we are on wonderful year
I know that’s the signal
we have to change
and that will make you
totally difference

if you enjoy
I know shut in a small company
you can never have a wonderful days
to enjoy long

any market is special and difference
there’s no market
that is the same
I think in new york and chicago
may be difference
China definetely difference

but doing business the same
focus on make create value
for your customers
focus on customer
rather than competitors

if you go to china
some day people say
I am good relationship
with the government
don’t do that
forget about that

if this guy say
I am good relationship
with the customers
and I understand
how to serve customers better
he’s your partners
and should have a patience
because alibaba
was not build in today
it was the dream 16 years ago
in our apartment
in the past 16 year
we never changed our focus
just to try to making sure
the small business
we serve good
they are happy
they are easier

so anywhere you go
people say
there’s no successful internet
american internet companies
in china

well, internet grow so fast
everybody want to be successful
within a month or may be two weeks
it’s impossible

good business always takes long time
Americans express a hundred sixty five
year old
alibaba 15 years
today succeed
I don’t know
may be next, we’re in trouble
may be next two week, we’re in trouble

so we are be very careful
the only people support to you
not your shareholder
not the government
it’s your customers
it’s your people
you employees

so everywhere in the world same
focus on the customer
focus on making your employees happy
and focus integrity
to everything they promited
and committed
that is the only thing
everywhere into the business
is the same.

my advice
if you want to open
the new market, new customer
the best way is on internet
today

because I give you
agree with ken
first
you should create something
you believe
you think so good
you think
you can make unique
and then test on internet

I think
nobody can survive
but if you want to survive long
trust the young people
rely on the young people
training them
developed them

and people in my apartment
for 18 founders
and another 7 people
they said every time
Jack from the morning wake up
we talked about
value, vision, mission
and when we go to bed
you talk about vision value

so every day
so for a years
these people came out
to talk like me
I remember seven years ago
I was speak invites speak in america
talking about my business
and I talk about
the value, the mission, the vision
these guy called dady wong
he’s setting there
he was works for fortune 500
he said this is a crazy guy

because china nobody would believe
the value, mission, vision
and special the internet
everybody want to speed quick
no value mission

so I said mr wong
someday to come to hangchow
come to my company

so year later
he come to my company
spend view days
the day he left
he said jack
I know you are crazy
but I found there hundred
crazy people like you
in your company

that’s the leader jobs
that making sure
the people joining
your company
whether young old
woman or man

they do not believing you
they believe the mission the vision
and the value that you believe

making sure they follow it
and then they become the behavior
and then we go out and talk
giving them chance
giving them the chance
to make mistakes
listen to them
respect them

I think that’s
only way to go
because nobody can be
they survive forever
if the company want go on
if you’re company
want to survive
with vision
with the value
make sure young people
making sure they follow they
not not follow you
follow the vision and mission
and value
that’s what I believe

I found a lot of SME is good
with a lot of passion
but I hate to see those people
this eyes with the usdollar
this eyes with the euros
and talk like english pound

when you talk about
the money money money
no body want to make
a friend with you
if you don’t have any friends
you are not making a fortune

so people
when I talk about one trillion dollars
it’s not about revenue
it’s about the responsibility
it’s about the mission
that we want to club

so we have to do a lot of things
we have to build up partner
with company like american express
build up the effeiient
payment system

we should leverage
and work with all
the logistics and companies globally
so making sure
they can deliver
receive product efficient
we should design a system
that is fair and transparent
for every business

we should working
with the government
to lower the tax
of import tax
for every nation

so a lot of thing
to be done
and I think
every small business
no matter how big your dream is

you have to do
today
now
little by little

if everything can be done
very quickly next to year
if you want be successful tomorrow
why you have the opportunity

so we know
we have to subdue little by little
and I think in 10 years
we will make it

we will make it 2 billion consumers
for shopping online
we were helping small business
we want to help philippine guys
sell to norwey
norwey smoked-salmon
can be sold to agrentina
argentina can do in africa

these are the platform now
we are build up
and we have to build up
with the partners
not ourselves alone
and especially with your support
this thing can be done, right?

it’s not like I have idea
and then our own
it’s customer is number one
if the small business don’t want it
if the consumers don’t want it
if the your employers
not creative enough
efficient enough
it’s not about money
it’s not about shareholders
so that what I believe